Policies


Policies and Some FAQs

All the earrings are handmade polymer clay earrings and acrylic earrings made with love in Thousand Oaks, California. 
Each earring is made with artist-grade polymer clay or acrylic in small batches. Each design of earrings are unique and cannot be exactly replicated. Slight variation may occur compared to the pictures as they are handmade items.

Process Time

Please refer to the current process time mentioned in the announcement bar.

Shipping

All domestic orders (orders within the United States and its territories) are shipped exclusively via the United States Postal Service. Tracking information will be provided once the item has shipped. A notice will be sent to you via email when your item has shipped. 

We do combine shipping! If you place more than one order, please email me at hello@sunniecreative, I will combine shipping for your orders. If I didn't receive an email on it, I will ship out the orders separately. 

If your package is lost in transit, please reach out to USPS! We are not responsible for packages once dropped off at the post office. Due to the current events, there may be delays in receiving your order. All orders will have tracking information for your records.

Please always double check your address is correct at the time of ordering! 

Customization

Clip-on, fish hook, hoop, ball post options are available for some styles. Please leave a message at checkout, we will be happy to change it for you.
If you want to make changes to certain styles, please email us or DM us on Instagram @Sunnie.Creative. We are happy to customize it for you. If you have any questions about this, please reach out to us. We are happy to help.

Damages

If your item arrives in the mail damaged or gets damaged within 3 days of receiving your order, please contact me with photos of the damage and we will replace the earring for you on case basis. 

Return & Exchange

I do not accept returns on any items due to sanitize reason. I am available to answer any sizing, care, or materials questions you may have before you purchase. I accept exchange only when the earrings is damaged within 3 days of receiving the order. The customer needs to cover the return shipping cost. Once we receive the return earrings, we will issue refund or replacement. 
ALL SALES ARE FINAL.

Care Instruction

Caring for polymer clay earrings: To clean simply use a piece of moist soft fabric and wipe gently. Keep away from water and store in a container to avoid earring surface being scratched from sharp objects. Avoid using chemicals, perfume, jewelry cleaners, or any aerosol products near the earrings.
Caring for acrylic earrings: Avoid using chemicals, perfume, jewelry cleaners or any aerosol products near the earrings. DO NOT clean your acrylic earrings with alcohol. To clean simply use a piece of moist soft fabric and wipe gently. Avoid dropping the earrings because it might break or crack.  
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Policies are subject to change without notice at any time.

Thank you for visiting Sunnie Creative. For updates, follow us on Instagram @sunnie.creative